Frequently asked questions

Yes. You can also request private home visits or video visits, subject to availability. Message us on WhatsApp to arrange it.

Video visits, home visits, general medicine consultations, preventive care, chronic condition follow-up, lab review and prescription renewals when clinically appropriate. NexoCare currently sees patients aged 12 and over.

You are seen at home, by appointment and within our service area. Your first home visit is a complete preventive assessment.

When an in-person visit isn’t needed: guidance and follow-up by video or phone, as long as the format suits your case.

Home visits and in-person care currently focus on Panama City. If you live elsewhere, message us on WhatsApp and we’ll discuss whether we can serve your area.

No. NexoCare focuses on primary and preventive care. For a medical emergency, go to the nearest hospital or contact local emergency services directly.

Ongoing access to a dedicated primary care physician — Dr. Karla Cornejo — through video visits, home visits, preventive care, chronic condition follow-up, lab review and coordination with specialists when needed.

All three include a preventive assessment, an annual lab panel, medical interpretation and a personalized preventive plan. The depth of follow-up changes: Essential includes 3 home visits and 6 video visits per person per year; Preferred, 5 and 10; and Plus, 8 and 14. See each plan’s page for details.

Up to 3 beneficiaries, for a maximum of 4 people in total including you. Visits and benefits are individual: each person has their own full allowance.

Visit allowances are per person per benefit year. The annual lab panel (19 tests) is done once per benefit year, at enrollment and at each renewal, with a medical order issued by Dr. Karla Cornejo in the patient’s name.

Yes — contact us and we’ll update it for you. Changes take effect at your next billing cycle; there is no partial-period proration.

The membership renews automatically at the end of each period using your primary payment method. Cancellations are processed by our team: message us on WhatsApp or at info@nexocarepanama.com. Your benefits stay active through the end of the period you’ve already paid for.

Message us on WhatsApp. NexoCare doesn’t yet have online scheduling, so WhatsApp is the fastest way to coordinate your care.

Monthly, every 3 months, every 6 months or annually. The total is the monthly rate times the number of months; there is no discount for a longer period.

By card. We charge the first period at sign-up, and renewals are charged automatically, so you never have to pay manually.

The membership is paused immediately and we email you. We retry the charge once a day for 5 consecutive days; you can also trigger a retry or update your payment method during that window. If the charge still hasn’t gone through after the 5th attempt, the membership is canceled automatically.

Fill out the information request using the “Submit a request” button on the SYSO page. NexoCare will contact the person you designate to clarify the scope and prepare a proposal. Submitting the request does not confirm a contract, price or date.

It can be assessed. We organize on-site sessions based on scope, number of employees and site conditions. Some studies need specific conditions, such as a controlled environment for audiometry, or may be done at the provider’s facility. The proposal states what will take place at your premises and what will not.

The job title is a guide, but the protocol depends on the actual tasks, the exposure, its intensity and duration, existing controls and the physical demands of the position. With that information we validate the job health profile, and medical direction defines the evaluation and any complementary studies that are justified.

Company details and industry, the contact person, the number of employees and sites, the services you need, the main positions and exposures, and the location, schedule and tentative dates. Further details are completed later, during the review with NexoCare.

NexoCare is the single point of coordination: we organize the medical pathway, schedule sessions and coordinate the partner providers who perform laboratory tests and studies. Results arrive through a confidential clinical channel and are integrated into the medical evaluation.

The fitness-for-work opinion and the functional restrictions relevant to the position. Diagnoses and detailed clinical results remain confidential in the medical record.