Do I have to start with Essential?+
No. You can join Essential, Preferred or Plus directly, depending on your health needs.
Do additional members share the main member's visits?+
No. Each person has their own visits and benefits within the plan level, the same for the main member and each additional member. An additional member who joins later starts their own 12-month benefit year from their activation date.
What happens to visits I don't use?+
Your plan benefits are available for the twelve months after your activation, as long as your membership remains active. Any you don't use in that period expire at the end of the year and do not roll over.
How are the tests for my check-ups decided?+
Dr. Karla Cornejo selects the tests for each check-up based on your history, medications and results, within your plan's scope and frequency, and builds them into your personalized action plan.
Does reviewing my results use up a visit?+
Routine review of your results is part of your follow-up and does not use an extra visit. If a new symptom comes up or a formal assessment is needed, it is scheduled as the appropriate visit.
Do you handle emergencies or offer 24/7 care?+
No. NexoCare provides scheduled care, at home and by video visit. It does not replace emergency services, and memberships do not include ambulance transport.
Are specialists, imaging or other studies included?+
Your membership includes the care coordination that matches your plan level, but not payment for specialist visits, imaging or outside procedures. Anything outside your coverage is quoted and approved by you before it is done.
Which areas do you cover for home visits?+
Our standard area includes Bella Vista, Obarrio, El Cangrejo, Marbella, San Francisco, Punta Paitilla, Punta Pacífica, Coco del Mar, Parque Lefevre, Costa del Este, El Dorado, Betania, Albrook, Clayton, Balboa, Condado del Rey, Brisas del Golf, San Antonio, Villa Lucre and Don Bosco. Panamá Pacífico, Arraiján, La Chorrera and Tocumen carry a travel fee, shared with you before booking. Please ask about other addresses.
Can I change plans?+
You can move up to a higher level from an agreed date by paying the prorated difference; you receive the extra benefits of the new level without restarting your benefit year. Moving to a lower level takes effect at renewal.
How do I cancel or reschedule a visit?+
With at least 24 hours' notice, you can reschedule at no charge and without using up the visit. With less than 24 hours' notice, the first time each year is a courtesy. Justified situations are reviewed case by case.
What are the membership cancellation terms?+
Before you join, we walk you through the price, scope, included visits and the payment and cancellation rules, and you receive the terms in writing.
Which languages do you work in?+
Care is bilingual, in Spanish and English, and your results summary comes in both languages.